I’m working from home today because I had to wait or the washing-machine repair man. He has come and gone- without repairing the offending machine. I prayed that he would arrive early so I could still make it to the office- God answered my prayer, he came early. What I didn’t know was that I should also have prayed that he wouldn’t be chatty, that he’d simply fix the thing and leave with a smile.
He started by telling me he didn’t have all the parts. In my opinion he shouldn’t have bothered to come. But he went on to say that he had to log the call, blah, blah, blah. I permitted him. Next he proceeded to show me drawings of the washing machine, and all the different parts. He showed me the parts he had and the parts he didn’t. He then went on to explain why the missing pieces were essential. Mohammed then carried on, telling me what would happen if I continued to use it. He explained how one customer’s machine drum “was ripped apart like a can of sardines” when they carried on using it in its faulty state. Perhaps it was because I didn’t rant and rave about the wasted time that Mohammed felt the need to educate me on how angry I should be when I called Comet’s customer services to complain. “You really must put your foot down. You cannot afford to wait another 2 weeks for me to come back. Ask them why they are putting you through this. Write a letter to their head office. Don’t say I told you. Call first then write a letter”. I already knew that. But you see I have learnt that you cannot change what has already happened, and God forbid I waste my energy and emotions on ranting about something that cannot be altered. At this point I began to consider feigning disgust and anger, just so I could move on from there. It’s a sunny day and this might well be my last chance to wear my floaty summer dress. I don’t think I did a good job because my feigned irritation only seemed to spur him on. Finally he offered to show me the parts he had in his car “So I could understand the gross incompetence of Comet”. I quickly declined and said I needed to “GET ON THE PHONE RIGHT NOW!!!” and “SORT THEM OUT!!”
When you visit the PP website, you’ll be greeted by an orange bubble that allows you to chat live with me, or anyone manning the store. I smile when I hear first a ‘knock-knock’ which notifies me someone has landed on the homepage, and then get even more excited when the message notifier comes up for a chat. So that was how I felt some 15 mins ago when Bertha* came up with a chat. I haven’t met her before but she is a retailer in a complementary business, we send each other customers (at least I hope she does). Anyway, she asked if I attended Langley Girls School*. I said I didn’t and asked if I looked familiar (she had gone unto my Facebook page and seen my photo). She explained that she used to know a very sweet, very pretty girl like me called Toks, but she went to Nigeria after graduating from Uni. Her family owned a luxury apartment in Marble Arch (that’s how we roll!) She has been trying to find her for the last 10 years or so. After smiling bashfully at being called sweet (she doesn’t know me) and pretty (even photos can’t be relied on these days), I asked for her friend’s surname and promised to ask all my (Nigerian) contacts. Which is where you come in. Do you know any Toks F that is sweet and pretty? I don’t want to spell out her surname so my cover is not (completely) blown as my friend said she googles her all the time- but if you want to help, do let me know.
Of course the amebo in me couldn’t sit still and I wanted to do my own searching. I google everything! So I came across a pretty Toks that sadly passed away recently. I start to dig and try to find out more about her, where she schooled, etc. Then of course I get really sucked in and find pictures of her sister, in-laws, etc. No I don’t watch CSI, I simply wanted to update Pawpaw and Mango with my findings. Nothing to report I’m afraid. I decided not to send Bertha the link to the late Toks’ page, just in case. I spread good tidings, not bad ones!
*Bertha- not her real name!
*Langley Park- not the real school either!
Thanks though for reading, I’ll keep you posted. Back to work!